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Refund and Returns Policy

By visiting and/or using our website you accept and agree to be bound by the terms and conditions, company policies and to comply with all the applicable Law of Malta and EU regulations.

We reserve the right to change the terms and conditions under which the website and the products are provided. Any changes or variations will be effective from the date they are published in the terms and conditions section of the website. We recommend that you

Please check the terms and conditions on the website regularly to ensure that you are aware of any updates

  • We guarantee that the goods will be of satisfactory quality when delivered by our courier.
  • The terms of any manufacturer’s guarantee and after sales service will be included within the documents accompanying the goods
  • Celletronic will handle the manufacturer’s warranty up to 2 years from date of purchase. Products with manufacturers’ warranty of over 2 years are to be returned directly to manufacturer by the purchaser. Please refer to manufacturer’s returns policy for returns procedure. This warranty does not limit or affect the 2 years Legal Warranty and any other legal statutory rights. The warranty period starts from the date you purchase the product with valid invoice. All Warranties will be valid only on presentation of the Invoice/Cash sale or Fiscal Receipt AND Warranty Card
  • The manufacturer’s warranty only covers hardware component failures in the product. Celletronic assumes no responsibility for any software installation/ breakdown/damage
  • It is your responsibility to backup the contents of your peripheral before you send in for service purpose. It is likely that the contents of your device will be lost or reformatted in the course of repair and Celletronic will not be responsible for any damage or loss of any programs/apps, data or other information stored on any media or any part of the product serviced hereunder or damage or loss arising from the product not being available for use before or during or after the period of service provided or any consequential damage resulting there from.
  • This limited warranty does not cover the following: any third party accessories; cosmetic damages; damage or loss to any software programs, data, or removable media; or damage due to (a) natural disaster, accident, misuse, normal wear & tear, abuse, negligence, commercial use or modifications to the product; (b) improper operation or maintenance; (c) connection to improper voltage supply or electrical power surge; (d) attempted to repair by any party other than at our service centre at Celletronic; (e) use of components which is not approved by Celletronic (f) use of pirated software or apps which may cause the device to malfunction
  • This warranty is invalid if the serial number or IMEI has been altered or removed from the product or you are unable to present the warranty card.
    Repair or replacement under the terms of this warranty does not give right to a new starting of the warranty. However, you are entitled to a warranty extension equal to the period in which the product is in our workshop for service.

Any replacement product may be either new or like new, provided that it has functionality at least equal to the product being replaced.